Question 1

What is Epsom salt? Is it good for my skin?

Accepted Answer

Epsom salt is rich in magnesium and has been used therapeutically for centuries. Far from drying you out, it tends to leave skin noticeably soft, and many customers with eczema or psoriasis find it soothing.

Question 2

Are there any side-effects?

Accepted Answer

None that we know of. Floating has been studied for decades and carries a long list of scientifically supported benefits with no known negative side-effects.

Question 3

What happens if I fall asleep?

Accepted Answer

Sleeping in the pod is completely safe and surprisingly common, an hour of floating is often compared to two to three hours of deep sleep, and it can noticeably improve your sleep that night.

Question 4

How is hygiene maintained?

Accepted Answer

The water passes through 1-micron filtration, around 100 times finer than a human hair, plus UV treatment and micro-dosed hydrogen peroxide between every session. Rooms are cleaned between floats and deep-cleaned daily.

Question 5

Can I share my floats?

Accepted Answer

Yes, every float can be shared with friends or family, with one exception: the one-time New Customer Intro Package is for individual use.

Question 6

How often should I float?

Accepted Answer

Regularity matters more than frequency. Monthly is a great baseline; weekly or fortnightly compounds the benefits faster. Pick a rhythm and keep it.

Question 7

Do you have a referral scheme?

Accepted Answer

Yes, refer someone who buys a package of £80 or more and you earn a free float as a thank-you.

Question 8

I'm claustrophobic. Can I float?

Accepted Answer

Very likely, yes. The pods are far more spacious than people expect, and you are in complete control, keep the lid open or the light on for as long as you like.

Question 9

Do I float naked?

Accepted Answer

Most people do, and we recommend it, anything you wear becomes salt-heavy and distracting. But it's entirely your choice.

Question 10

How do I redeem a gift card?

Accepted Answer

Digital gift cards can be redeemed through the app or by calling us. For physical cards, give us a call or drop us an email and we'll sort it.

Question 11

How long do the benefits last?

Accepted Answer

A single float typically leaves you calmer and sleeping better for several days. Float regularly and the effects compound into a noticeably calmer baseline.

Question 12

What does it mean to be a Floatworks Member?

Accepted Answer

Members float monthly or more at the best rates, can bring friends at discounted prices, and get offers from our partner wellness brands.

Question 13

Do you have parking at Angel?

Accepted Answer

Single yellow lines nearby are free after 7pm on weekdays and all day Sunday; paid parking close by runs at roughly £4 an hour.

Question 14

Do you offer a student discount?

Accepted Answer

Yes, 15% off with a valid student ID shown at reception (the Intro Package is excluded).

Question 15

Do you offer an NHS discount?

Accepted Answer

Yes, NHS staff get 15% off with ID at reception (the Intro Package is excluded).

Question 16

How do I join the loyalty programme?

Accepted Answer

Download the Stamp Me app to enrol and start collecting rewards for your floats.

Question 17

Do I need to bring anything?

Accepted Answer

No, towels, earplugs, toiletries, hairdryers and post-float herbal tea are all provided. Just bring yourself.

Question 18

What's the longest I can float for?

Accepted Answer

Sessions are one hour, and you can book two back-to-back for a two-hour float.

Question 19

What's the best time of day to float?

Accepted Answer

Whenever suits you. Morning floats sharpen focus, afternoon floats are a deep rest, and evening floats set you up for exceptional sleep. Experiment and find yours.

Question 20

Can I float overnight?

Accepted Answer

We don't offer overnight floats, two back-to-back sessions is the maximum.

Question 21

Do you offer sessions shorter than an hour?

Accepted Answer

No, an hour is what it takes to reach genuinely deep relaxation. That said, you're free to get out whenever you wish.

Question 22

Will the salt dry out or damage my hair?

Accepted Answer

No, wash and condition after your float and the magnesium tends to leave hair in better condition, not worse.

Question 23

How do you keep the temperature right?

Accepted Answer

The water is held at 35°C, skin temperature, so the boundary between you, the water and the air melts away.

Question 24

How is floating different to sensory deprivation tanks?

Accepted Answer

It isn't, 'float pod', 'isolation tank' and 'sensory deprivation tank' describe the same thing. Modern pods are simply a far more comfortable evolution with a friendlier name.

Question 25

Is there any real science behind floating?

Accepted Answer

Yes, research stretching back to the 1950s shows reduced pain and stress, better sleep, lower blood pressure, improved athletic recovery and boosted creativity.

Question 26

What can I expect from my first float?

Accepted Answer

Most people step out feeling deeply refreshed and calm. Everyone's experience differs, and the relaxation tends to deepen with each visit as your body learns to let go.

Question 27

Is the third float really the best?

Accepted Answer

There's no magic number, but many customers notice a step-change around their third session, familiarity makes it much easier to fully surrender to the experience.

Question 28

How much salt is in each pod?

Accepted Answer

Just over half a tonne, around 525kg of Epsom salt per pod. That's what makes floating effortless.

Question 29

Can I buy a pod for my home?

Accepted Answer

You can, pods start at around £20,000. Get in touch and we'll point you in the right direction.

Question 30

Should I use the Massage Pod before or after floating?

Accepted Answer

Before, a Red Light Therapy Massage Pod session warms and loosens the body, setting you up for a deeper, more restorative float.

Question 31

How long is a session?

Accepted Answer

20 minutes of targeted, deeply relaxing massage.

Question 32

Can I use it with wet hair?

Accepted Answer

No, schedule your Red Light Therapy Massage Pod session before your float so wet hair is never an issue.

Question 33

Can I customise my session?

Accepted Answer

Yes, choose from a range of programmes, like the Evening programme focused on tired feet, mid-back and lower back.

Question 34

What should I wear?

Accepted Answer

Stay fully clothed, and socks are required.

Question 35

Is tea included afterwards?

Accepted Answer

Of course, complimentary herbal tea in the Relaxation Room, exactly as after a float.

Question 36

What's the easiest way to book?

Accepted Answer

The Floatworks app (iOS and Android), book, reschedule and manage everything in a few taps. You can also book right here on the site.

Question 37

How long are floats valid for?

Accepted Answer

Singles, doubles and Intro Packages are valid for 3 months; 4-float packs for 3 months; 8-float packs for 6 months. Membership floats vary by tier.

Question 38

What happens if my floats expire?

Accepted Answer

We email a reminder 30 days before expiry. If they've already lapsed, get in touch, we look at expired floats case by case.

Question 39

What's your cancellation policy?

Accepted Answer

Free cancellation with 24 hours' notice or more. Inside 24 hours, the full session price is charged.

Question 40

Why do you need my email and mobile?

Accepted Answer

Email for confirmations and receipts; mobile so we can reach you quickly if anything changes with your appointment.

Question 41

Can I use a Mindbody login from another business?

Accepted Answer

No, you'll need a separate Floatworks account, created free the first time you book.

Question 42

How are my card details secured?

Accepted Answer

Payments are handled by Mindbody at PCI Compliance Level 1, the highest industry standard, with full encryption.

Question 43

How do I book a longer float?

Accepted Answer

Book two sessions back-to-back for up to two hours. A heads-up: you may faintly hear neighbouring pods being cleaned between the two hours.

Question 44

I can't see my preferred time, is there a waitlist?

Accepted Answer

Weekday evenings and weekends fill fast, so book around two weeks ahead. Email your studio and we'll add you to the waitlist for cancellations.

Question 45

Why didn't I get a booking confirmation?

Accepted Answer

Usually the email on file is out of date, or reminders were switched off. Update your details in your account or the app.

Question 46

Can I get a physical gift card?

Accepted Answer

Yes, in the studio or by phone. Online we sell digital gift cards only.

Question 47

Do you take group bookings?

Accepted Answer

Yes, the booking system shows how many pods are free in each slot; book one session per person for the same time.

Question 48

What if I don't show up?

Accepted Answer

A no-show without 24 hours' notice is charged in full, the pod was prepared and held for you.

Question 49

Can I book a recurring appointment?

Accepted Answer

Members can, speak to our Float Guides in the studio or by phone to set up your regular slot.

Question 50

How do I book multiple sessions?

Accepted Answer

Book each session individually, then check your profile to confirm they all went through.

Question 51

Can I choose my own room?

Accepted Answer

Tell our Float Guides your preference and we'll accommodate it whenever we can.

Question 52

Do you offer corporate wellness packages?

Accepted Answer

Yes, drop us a line and we'll build something around your team.

Question 53

Can I freeze my membership?

Accepted Answer

Yes, for up to 3 months at a time, with a 3-month gap between freezes. Email us or ask in the studio.

Question 54

Is the monthly direct debit all I pay?

Accepted Answer

Yes, your monthly payment covers your floats plus member benefits like 20% off retail. Extra floats can be added at member rates.

Question 55

How do I access partner offers?

Accepted Answer

Details arrive in your member welcome email. Can't find it? Email us and we'll resend everything.

Question 56

What is the Members Rewards Programme?

Accepted Answer

Float four times in a calendar month and your next float is free.

Question 57

Why hasn't my payment been taken yet?

Accepted Answer

Check the payment schedule in your account first, and if something still looks off, email us and we'll investigate.

Question 58

How do I buy extra floats at my member rate?

Accepted Answer

Straight through your online account or the app, the discount applies automatically.

Question 59

Can I share my membership?

Accepted Answer

The membership itself is personal, but you can gift your floats to others and share your promo code for discounted friend bookings.

Question 60

How do friends get my member rate?

Accepted Answer

Give them the promo code from your welcome email to use when they book.

Question 61

Is there a minimum commitment?

Accepted Answer

Three months. After that, cancel anytime with 10 days' written notice.

Question 62

Can I use my membership at any studio?

Accepted Answer

Yes, your membership works at every Floatworks location.

Question 63

Can I set up a direct debit for two or more floats a month?

Accepted Answer

Yes, you can hold multiple memberships on one account for any monthly quantity.

Question 64

Can I choose my membership start date?

Accepted Answer

Yes, pick any start date when you set it up.

Frequently asked questions

Most popular

About floating

Red Light Therapy Massage Pods

Bookings & payments

Memberships

About Floatworks

Health, comfort & safety

Preparing to float

In the pod

Go deeper into the science of floating

Frequently asked questions

Most popular

01What is Epsom salt? Is it good for my skin?

02Are there any side-effects?

03What happens if I fall asleep?

04How is hygiene maintained?

05Can I share my floats?

06How often should I float?

07Do you have a referral scheme?

08I'm claustrophobic. Can I float?

09Do I float naked?

10How do I redeem a gift card?

11How long do the benefits last?

12What does it mean to be a Floatworks Member?

13Do you have parking at Angel?

14Do you offer a student discount?

15Do you offer an NHS discount?

16How do I join the loyalty programme?

About floating

01Do I need to bring anything?

02What's the longest I can float for?

03What's the best time of day to float?

04Can I float overnight?

05Do you offer sessions shorter than an hour?

06Will the salt dry out or damage my hair?

07How do you keep the temperature right?

08How is floating different to sensory deprivation tanks?

09Is there any real science behind floating?

10What can I expect from my first float?

11Is the third float really the best?

12How much salt is in each pod?

13Can I buy a pod for my home?

Red Light Therapy Massage Pods

01Should I use the Massage Pod before or after floating?

02How long is a session?

03Can I use it with wet hair?

04Can I customise my session?

05What should I wear?

06Is tea included afterwards?

Bookings & payments

01What's the easiest way to book?

02How long are floats valid for?

03What happens if my floats expire?

04What's your cancellation policy?

05Why do you need my email and mobile?

06Can I use a Mindbody login from another business?

07How are my card details secured?

08How do I book a longer float?

09I can't see my preferred time, is there a waitlist?

10Why didn't I get a booking confirmation?

11Can I get a physical gift card?

12Do you take group bookings?

13What if I don't show up?

14Can I book a recurring appointment?

15How do I book multiple sessions?

16Can I choose my own room?

Memberships

01Do you offer corporate wellness packages?

02Can I freeze my membership?

03Is the monthly direct debit all I pay?

04How do I access partner offers?

05What is the Members Rewards Programme?

06Why hasn't my payment been taken yet?

07How do I buy extra floats at my member rate?

08Can I share my membership?

09How do friends get my member rate?

10Is there a minimum commitment?

11Can I use my membership at any studio?

12Can I set up a direct debit for two or more floats a month?

13Can I choose my membership start date?

About Floatworks

01What kind of tanks do you use?

02Can I buy one of the t-shirts your staff wear?

03I have a press enquiry, who do I contact?

04Can I share feedback?

05I'd love my company to partner with Floatworks

06Where can I download the app?

Health, comfort & safety

01Should I tell you about my health condition?

02Is there any risk of drowning?